At Top Rich Hotel, Nuwara Eliya, we aim to provide our guests with a seamless and enjoyable experience. Please review our return and cancellation policy below for booking cancellations, modifications, and refunds.
1. Booking Cancellation and Modifications
Standard Cancellations: Cancellations made up to 48 hours before the scheduled check-in time will receive a full refund.
Late Cancellations: Cancellations made within 48 hours of the scheduled check-in time may incur a cancellation fee or result in the forfeiture of the deposit or full booking amount, depending on the rate type and booking conditions.
No-Show: Guests who do not show up for their reservation without prior cancellation will be charged the full amount of the booking.
Modifications: Any changes to the reservation, including date changes, are subject to availability and may incur additional charges. Please contact the hotel directly for modifications.
2. Refunds
Refunds are processed to the original payment method and may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.
Refunds are only applicable for cancellations made in accordance with our policy. Once a stay has commenced, no refunds will be issued for early check-out or unused nights.
3. Special Conditions
Non-refundable promotional rates or special offers may not be eligible for a refund or cancellation. These terms will be clearly stated during booking.
If the hotel is unable to honor your reservation due to unforeseen circumstances (e.g., overbooking, maintenance issues), you will be offered an alternative accommodation or a full refund.
4. Contacting Us for Cancellations/Refunds
For any inquiries regarding cancellations, modifications, or refunds, please contact our reservations team at [Insert contact information]. We will be happy to assist you and ensure your concerns are addressed.
Thank you for choosing Top Rich Hotel, Nuwara Eliya. We look forward to welcoming you and making your stay memorable.