Terms and Conditions – Top Rich Hotel, Nuwara Eliya
Welcome to **Top Rich Hotel, Nuwara Eliya**! We are committed to providing an exceptional experience for our guests. To ensure a smooth and pleasant stay, we kindly ask that you review and agree to the following terms and conditions before making a reservation or during your stay at our hotel.
1. Reservation and Booking Policy
– All bookings must be confirmed with a valid credit card or deposit at the time of reservation.
– Reservations are subject to availability. A booking confirmation will be sent to the guest upon successful reservation.
– For special requests (e.g., bed type, additional amenities), guests should make such requests at the time of booking. While we strive to accommodate requests, they are subject to availability.
2. Check-In and Check-Out
– Check-In Time: 1:00 PM
– Check-Out Time: 11:00 AM
– Early check-ins or late check-outs are subject to availability and may incur additional charges. Please contact the hotel in advance to arrange these requests.
3. Payment and Fees
– Full payment for the stay is required at check-in or as per the terms outlined at the time of booking.
– We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and cash payments in Sri Lankan Rupees (LKR).
– Additional charges for services such as room service, dining, spa treatments, and other amenities must be settled upon check-out.
4. Cancellation and Refund Policy
– Cancellations must be made at least 48 hours before the scheduled check-in date to receive a full refund.
– Cancellations made within 48 hours may incur a cancellation fee or result in the forfeiture of the deposit or full booking amount, depending on the rate type.
– No-show reservations are subject to full charge.
5. House Rules and Behavior
– Guests are expected to behave in a respectful manner toward hotel staff and other guests. Any disruptive or inappropriate behavior may result in immediate eviction from the property without refund.
– Smoking is prohibited in indoor areas, and smoking is only allowed in designated smoking zones.
– No pets are allowed on the premises, with the exception of service animals.
6. Liability
– Top Rich Hotel is not responsible for any loss, theft, or damage to personal belongings during your stay. Guests are encouraged to use the in-room safes for valuables.
– The hotel is not liable for any accidents or injuries sustained by guests while using the hotel’s facilities.
7. Modifications to Reservations
– The hotel reserves the right to modify or cancel any reservation in cases of unforeseen circumstances, such as natural disasters, overbooking, or other emergencies.
– If the hotel needs to cancel a booking, a full refund or alternative accommodation will be provided.
8. Privacy Policy
– Your privacy is important to us. Any personal information you provide during the booking process will be securely handled and only used to process your reservation and communicate with you regarding your stay.
– For more information, please refer to our Privacy Policy.
9. Parking
– Free on-site parking is available for guests. The hotel is not responsible for any damage or theft to vehicles parked on the property.
10. Services and Amenities
– All guests have access to the hotel’s facilities, including the restaurant, spa, fitness center, and pool (where applicable), based on the hotel’s specific offerings and availability.
– Certain amenities or services may be subject to additional charges and availability.
By confirming your booking or checking into Top Rich Hotel, Nuwara Eliya, you acknowledge that you have read, understood, and agreed to these terms and conditions. We are committed to making your stay a memorable and enjoyable experience and look forward to welcoming you!